Refund Policy

1. Overview

At TriMesh Studios (Registration No: 23346411), we are committed to providing high-quality 3D game design educational resources and consultation services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website https://trimesh.trade/.

By purchasing or engaging with our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

Please read this policy carefully before making any purchases. If you have questions about our refund process, contact us at [email protected] or +5927370745 before completing your purchase.

2. Free Educational Content

The majority of content on our website, including tutorials, articles, and blog posts, is provided free of charge. As these resources are freely accessible without payment, they are not subject to refund requests. We continuously update and improve our free content based on user feedback and industry developments.

Users accessing free content acknowledge that:

• Content is provided "as is" for educational purposes
• We do not guarantee specific results or outcomes
• Content may be updated, modified, or removed at any time
• No financial transaction occurs, therefore no refund applies

3. Consultation Services

3.1 General Consultation Policy

For paid consultation services, we strive to provide valuable, professional guidance tailored to your specific needs. Our consultation services include personalized one-on-one sessions, project reviews, and expert advice on 3D game design topics.

3.2 Cancellation Before Service Delivery

If you need to cancel a scheduled consultation, the following terms apply:

• More than 72 hours before scheduled session: Full refund (100%) minus processing fees
• 48-72 hours before scheduled session: 50% refund of the consultation fee
• 24-48 hours before scheduled session: 25% refund of the consultation fee
• Less than 24 hours before scheduled session: No refund available

To request a cancellation, email us at [email protected] with your booking confirmation number and preferred cancellation date.

3.3 Refunds After Service Delivery

Once a consultation session has been conducted, refunds are generally not available as the service has been fully delivered. However, we may consider refund requests in exceptional circumstances, such as:

• Technical issues on our end preventing proper service delivery
• The consultant failed to appear for the scheduled session
• The session was significantly shorter than agreed upon without valid reason
• The service provided substantially deviated from what was described

Refund requests based on these circumstances must be submitted within 7 days of the consultation date.

3.4 Rescheduling Consultations

We understand that schedules change. You may reschedule a consultation session once at no additional charge if requested at least 48 hours before the original appointment. Additional rescheduling requests may incur administrative fees or require rebooking at current rates.

4. Digital Products and Premium Content

4.1 Digital Product Policy

If we offer premium digital products such as downloadable tutorials, template files, or exclusive content, the following refund terms apply:

• Before download/access: Full refund available within 14 days of purchase
• After download/access: Refunds may be considered only if the product is significantly defective or not as described
• Technical issues: If you experience technical difficulties accessing purchased content, contact our support team for assistance before requesting a refund

4.2 Non-Refundable Digital Products

The following digital products are non-refundable once accessed:

• Instantly accessible downloadable content
• Product keys or license codes that have been activated
• Custom-created or personalized digital content
• Content bundles where individual items have been accessed

5. Custom Projects and Services

5.1 Custom Work Terms

For custom 3D modeling, texturing, or other bespoke services, refund eligibility depends on project stage and deliverables:

• Before work begins: Full refund minus deposit (typically 25-50% of project cost)
• During initial concept phase: Refund of remaining balance minus work completed
• After milestone approval: No refund for approved work; refund possible for remaining uncompleted work
• Upon project completion: No refunds once final deliverables are approved and provided

5.2 Revision Policy

Custom projects typically include a specified number of revision rounds. Additional revisions beyond the agreed scope may incur extra charges and are not eligible for refunds.

5.3 Project Cancellation

Either party may cancel a custom project with written notice. Upon cancellation:

• Client pays for all work completed to date
• Client retains rights to work paid for
• Any remaining deposit is refunded proportionally
• Cancellation must be communicated via email for documentation

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Email your request to [email protected]
2. Include your order/booking confirmation number
3. Provide your full name and contact information
4. Clearly state the reason for the refund request
5. Include any relevant supporting documentation
6. Specify your preferred refund method

6.2 Processing Timeline

Once we receive your refund request:

• Acknowledgment: Within 48 business hours
• Review and decision: Within 5-7 business days
• Refund processing: Within 7-10 business days after approval
• Bank/payment processor time: Additional 5-10 business days depending on your financial institution

Total refund timeline typically ranges from 2-4 weeks from initial request to funds appearing in your account.

6.3 Required Information

To expedite your refund request, please provide:

• Original payment receipt or confirmation email
• Date of purchase or service
• Description of the issue (if applicable)
• Screenshots or evidence supporting your claim
• Payment method used for the original transaction

7. Refund Methods

7.1 Payment Method Returns

Refunds will be issued using the original payment method whenever possible:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Bank Transfer: Returned to the originating account (3-7 business days)
• Digital Wallets: Credited back to the wallet account (1-5 business days)
• Other Methods: Refunded via mutually agreed alternative method

7.2 Processing Fees

Please note that payment processing fees (typically 2-5% of transaction value) are non-refundable. Refund amounts represent the service cost minus any transaction fees already incurred.

7.3 Currency Conversion

If your original payment involved currency conversion, refunds will be processed in the original currency. Exchange rate fluctuations may result in slight variations between the amount paid and amount refunded.

8. Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

• Services fully delivered and accepted by the client
• Free content or services provided at no charge
• Consultation sessions completed without technical issues
• Third-party products or services purchased through our recommendations
• Subscriptions or services canceled after the billing period
• Promotional or discounted services explicitly marked as non-refundable
• Gift certificates or vouchers (unless required by law)
• Administrative fees or setup charges
• Services where refund eligibility period has expired
• Requests made in bad faith or constituting abuse of our refund policy

9. Disputes and Chargebacks

9.1 Dispute Resolution

We encourage customers to contact us directly before initiating payment disputes or chargebacks. Most concerns can be resolved quickly through direct communication. Our customer service team is available to address any issues at [email protected] or +5927370745.

9.2 Chargeback Policy

Initiating a chargeback without first contacting us may result in:

• Immediate suspension of account and services
• Restriction from future purchases
• Legal action to recover costs and damages
• Reporting to relevant fraud prevention agencies

We will vigorously contest illegitimate chargebacks with supporting documentation.

9.3 Fraudulent Claims

Making false refund claims or fraudulent chargeback requests constitutes a violation of our Terms & Conditions and may result in legal action and reporting to appropriate authorities.

10. Partial Refunds

In certain circumstances, we may offer partial refunds when full refunds are not appropriate:

• When some but not all services have been delivered
• When service quality concerns affect only part of the deliverable
• As a goodwill gesture to resolve minor issues
• For pro-rated cancellations of ongoing services
• When technical issues temporarily affected service quality

Partial refund amounts will be determined on a case-by-case basis at our discretion, considering the specific circumstances and value delivered.

11. Service Guarantees

11.1 Quality Commitment

While we strive for excellence in all our services, we cannot guarantee specific outcomes or results from our educational content or consultations. The value and applicability of information depends on many factors including your skill level, effort, and specific circumstances.

11.2 Satisfaction Guarantee

For certain premium services, we may offer satisfaction guarantees with specific terms detailed at the time of purchase. These guarantees supplement but do not replace this Refund Policy.

11.3 Technical Support

Before requesting a refund for technical issues, we encourage you to contact our technical support team. Many technical problems can be resolved quickly, and we're committed to ensuring you can access the services you've purchased.

12. Special Circumstances

12.1 Force Majeure

In cases where services cannot be delivered due to circumstances beyond our control (natural disasters, pandemics, government actions, technical infrastructure failures), we will work with affected customers to reschedule services or provide appropriate refunds.

12.2 Medical or Personal Emergencies

We understand that unexpected emergencies occur. If you cannot attend a scheduled consultation due to a medical emergency or similar urgent personal matter, contact us as soon as possible. We will work with you to reschedule or, if rescheduling isn't possible, consider refund options on a case-by-case basis.

12.3 Service Discontinuation

If we discontinue a paid service before delivering what you purchased, you will receive a full refund for any undelivered portions of the service.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Significant changes will be communicated via:

• Notice on our website homepage
• Update to the "Last Updated" date
• Email notification to registered users

The refund policy in effect at the time of your purchase governs that transaction. Subsequent policy changes do not retroactively affect previous purchases.

14. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights that cannot be waived by contract. If any provision of this policy conflicts with applicable consumer protection laws, those laws will prevail.

Residents of certain jurisdictions may have additional cooling-off periods or refund rights. If you believe you have such rights, please contact us at [email protected] for assistance.

15. Contact Information

For refund requests, questions, or concerns about this Refund Policy, please contact us:

We aim to respond to all refund-related inquiries within 48 business hours.

16. Acknowledgment

By making a purchase or engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy. You also acknowledge that this policy has been made available to you prior to purchase and that you accept these terms as a condition of your transaction.

If you do not agree with this Refund Policy, please do not purchase or use our paid services. Contact us before making any purchase if you have questions about refund eligibility.